Accessibility Statement for Ash’s Place

Ash’s Place is committed to ensuring digital accessibility for disabled and impaired people. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Measures to Support Accessibility

Ash’s Place takes the following measures to ensure accessibility of our website:

  • Include accessibility as part of our mission statement.
  • Include disabled and impaired people in our website design process as design personas.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities.

It defines three levels of conformance:

Level A,

Level AA, and

Level AAA. 

Ash’s Place is partially conformant with WCAG 2.1 level AAA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard but conform with level AA instead.

– Images have been provided with Alternative Text Descriptions,

– Videos have Closed Captions,

– Colour contrasts have been optimised to a 4:5:1 ratio.

– Written content has been made readable and understandable.

– Page titles, headers, links and buttons are descriptive.

– Navigation via screen readers, keyboard only and other modalities is optimised.

We will also aim to supply audio descriptions and transcripts for video and/or podcast content that may be presented on this website.


We welcome your feedback on the accessibility of the Ash’s Place Ltd website. Please let us know if you encounter accessibility barriers on our website:

  • Phone: 07776 258091
  • E-mail:

We try to respond to feedback within 5 business days.

Compatibility with Browsers and Assistive Technology

The Ash’s Place Ltd website is designed to be compatible with the following assistive technologies:

  • All up-to-date browser versions of Google Chrome, Firefox, Safari, Edge, Opera, IE 11 with assistive technology on recent versions of operating systems (desktop and mobile) mac OS X, Microsoft Windows & Android and Apple iOS.

The Ash’s Place Ltd website is not compatible with:

  • Browsers older than 3 major versions or mobile operating systems older than 5 years.

Technical Specifications

Accessibility of the Ash’s Place Ltd website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and Alternatives

Despite our best efforts to ensure accessibility of the Ash’s Place Ltd website, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for the Ash’s Place Ltd website:

Although our website has been designed and developed in accordance with the four WCAG principles – perceivable, operable, understandable, robust – and with a broad spectrum of physical, cognitive and situational limitations in mind, we realise that it cannot cater to all possible conditions.

We would ask that any user affected by limitations should contact us so that we may advise alternatives.

Assessment Approach

KreativeInc Agency assessed the accessibility of the Ash’s Place Ltd website by the following approaches:

  • Automatic evaluation via

Formal Approval of this Accessibility Statement

This Accessibility Statement is approved by:

Ash’s Place Ltd

Sumayya Hanson

Formal Complaints

We aim to respond to accessibility feedback within 5 business days, and to propose a solution within 10 business days.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).